RETURNS & EXCHANGES
Reflection Period / Returns
As much as we strive to provide you with products of only the best quality, we understand that there could be a moment when you might wish to return an order. Maybe you’ve reconsidered whether the product is what you really wanted, or there may be another reason why you may decide that you no longer wish to proceed with your order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including the shipping costs on your invoice. Only the costs for returning the order from your home to our webshop are at your own expense. These costs are approximately EUR 6.50 per package ( EUR 3.90 per brievenbuspakje), but for the exact rates please consult the website of your chosen carrier.
If you use your right of withdrawal, the product with all accessories and – if reasonably possible – in the original condition and packaging will be returned to Hedgewitch. To exercise this right, please contact us via firstname.lastname@example.org. We will then refund the order amount due to you within 14 days after registration of your return, provided the product has already been returned to us in good order.
Upon return, if the product is damaged or if the packaging is damaged in such a way that makes it impossible for us to add the product back to our available stock, please be informed that unfortunately we will have to recharge you for the depreciation of the product. As such, please treat the product with care and be mindful to ensure that it is well-packaged upon return.
Should you have any questions, please contact us via the below form or by emailing us at email@example.com.
Would you like to exchange your product? No problem! To do this, please contact us via the below form or by emailing us at firstname.lastname@example.org. (Please note that for exchanges we kindly request you to bear the shipping costs for the return of the originally ordered product).